Kindly have the following details ready when calling or visiting to discuss an order:
~ date of your event
~ type of occasion
~ number of servings being requested
~ idea or cake design in mind
~ cake flavour choice(s)
Any orders picked up late will be subject to a 10$ charge for every 30 minutes you are late. Same goes if I'm late , I deduct 10$ off your order for every 30 minutes I'm late, so it's fair all around.
Orders over $200 are ONLY CONFIRMED with a $50 paid deposit.
Cakes R Us reserve the right to make any last minute adjustments to cake as needed. PLEASE MAKE SURE I HAVE MORE THAN ONE WAY TO CONTACT YOU !
I try to interpret YOUR ideas onto CAKE. Please note there may be discrepancies its ART not an exact copy :)
Colour matches are NOT guaranteed. I work with icing...I do my best to get it to the colour you requested.
Fondant pieces are edible, however my cakes and pieces may have inedible pieces such as toothpicks, dowels, paper, etc.
I do not replicate my own cakes over and over again. I would love to create a unique cake just for your special occasion.
If you are submitting a photo of an item that you would like created in cake, please bring me photos with various views (sides, top, front, back). I certainly will try my best to interpret something from an image into cake...but please understand I am using mediums such as fondant, buttercream, chocolate, etc. and though I use them to their limits, they are not always able to create certain pieces with 100% accuracy.
Photos can be dropped off at my shop or emailed to me.
Allergies and Ingredients:
I use fresh ingredients and I bake from scratch. Ingredients include flour, sugar, eggs, butter, milk, fruits and nuts. Preservatives are not used in my products. I bake cakes as they are ordered...nothing at all like grocery store cakes.
I offer gluten free, dairy free and sugar free products but I am not a certified Kosher establishment. Also note that some of my products may contain nuts, but when given ample notice, I can provide a nut free environment. Those with wheat, diary, or any other allergen need to notify me when ordering. It takes me at least a week notice to do a complete whipedown to ensure the least amount of contamination possible.
Cakes and Cupcakes are best served at room temperature the day or the day after you pick up your order and will keep fresh for about 2 to 3 days afterwards if stored properly.
Orders over $200 require a $50 NON-REFUNDABLE payment to secure the order date. That amount will deducted from your order when picking up.
All orders require full payment upon pickup
Visa, Mastercard, debit or Cash are accepted.
CANCELLATIONS: must be made no later than 48 hours after placing your order to receive 50% deposit refund. No refunds will be issued on orders cancelled after 48 hours within placing your order.
Orders placed for pickup within 48hours will receive no credit or refund.
Due to the nature of our products, I DO NOT accept returns or process refunds. I do my best to inform you about what type of cakes & cake textures will stand up to what type of weather or lighting that may be present. The final decision however is ultimately up to you and will be noted on the contract bill.
Changes to order must be made 1 week in advance. Extra charges may apply.
If for some unforeseen circumstance (i.e. natural emergency, power outage, etc) out of Cakes R Us control, I will reimburse the 50% deposit only.
****We reserve the right to NOT proceed with an order at anytime should I feel your requests or last minute changes are not reasonable to my timeline. However you have the choice to have me follow the original order
****Abusive and negative attitudes are not tolerated. Cakes=Sugar=Happy!
PLEASE ENSURE YOUR CAKE IS CORRECT WHEN PICKING UP. I am happy to fix any mistakes on my part whenever possible.
Cakes R Us is not liable for any damages to the cake/cupcakes anything at all after pick up or delivery. Any changes requested after pick up may be done for an extra charge.
All cakes and cupcakes should be transported on a flat surface in your vehicle. Once at your destination, refrigerate your cake or cupcakes if not being served right away. If you are serving it the same day, most cakes can be left at room temperature. I will instruct you otherwise before you leave the shop. On hot days cakes and cupcakes should be kept cool as my icing will melt!
If you have sent someone else to pickup your order, they are responsible for making sure that the order is to your satisfaction before leaving the shop.
A waiver is signed before leaving with your cake order that reads "_______ agrees that cake has the details requested. Cakes R Us is not liable for any damages to the cake/cupcakes after pick up. Any changes requested after pick up may be done for an extra charge." Above all,
Enjoy your event…and you can have your cake and eat it too! !